Shipments and returns

Shipping

All orders are shipped from inside the European Union by a carrier chosen by uStepper.com. Only shipments with a total weight above 2kg are insured and trackable. If you want your shipment to be insured/trackable please contact us at sales@ustepper.com prior to placing your order. We will not be liable for orders that go missing unless they are insured and trackable. If you do not agree with this policy, you should not place your order.

Returns

All products sold on this website, are new and fully tested prior to shipping. In the unlikely event that you receive a faulty product, please contact us at sales@ustepper.com within 14 days. If you wish to return a product, you always have 14 days right to return. All returns must be authorized by an RMA number prior to return. Please contact us at sales@ustepper.com for an RMA number. Returns of used products, are not accepted. Should you find that your product has been damaged upon delivery, you must take a picture of the damaged product and the packaging, for documentation, and then contact us, within 14 days. Shipping and handling charges are not refundable. We are not responsible for any shipping charges of merchandise being returned to us or returning working items to you.